Privacy Policy

This Privacy Policy applies to the Alahmar website, member dashboard, registration and login pages, courses, video tasks, memberships, digital products, e-commerce tools, dropshipping services, affiliate programme, withdrawal features and customer support.

By creating an account or using the platform, you acknowledge that your information will be handled as described in this Policy and in accordance with applicable Pakistani law.

• Directly from you when you register, select a plan, make a payment, complete verification, submit a withdrawal, place an order or contact support.
• Automatically when you use the website, dashboard, courses, video tasks or other features.
• From the affiliate link or member code used when you register.
• From payment providers, banks, JazzCash, Easypaisa, couriers, suppliers and other service partners where needed to complete a transaction.
• From fraud-prevention, security and compliance checks where lawful and reasonably necessary.

• Create, verify, maintain and secure user accounts.
• Activate plans and provide courses, digital products and dashboard features.
• Record valid video-task completion and calculate eligible rewards.
• Process payments, deposits, orders, refunds where applicable and withdrawals.
• Attribute eligible users and transactions to affiliate members and calculate commission.
• Provide e-commerce and dropshipping services, including order fulfilment and customer support.
• Send verification codes, payment confirmations, account alerts, order updates and other service-related communications.
• Detect duplicate accounts, manipulation, unauthorised access, fraudulent payments and misuse of rewards or commissions.
• Maintain records, improve services and meet legal, tax, accounting and dispute-handling obligations.

Registration requires account information such as your name, email address, password, selected plan and, where applicable, an affiliate code. We may also request additional information to confirm account ownership, prevent duplicate or fraudulent accounts, resolve payment issues or approve withdrawals.

Passwords and verification codes are used for account access and security. You are responsible for keeping them confidential and must notify us promptly if you believe your account has been accessed without permission.

When you purchase a plan or request a withdrawal, we process information necessary to verify the transaction and maintain an account record. This may include:

• payment amount, reference, date and status;
• selected plan or product;
• JazzCash, Easypaisa or bank account information used for withdrawal;
• payment screenshots or supporting evidence;
• commission, reward, balance and withdrawal history; and
• fraud, chargeback and dispute records.

Payment providers and financial institutions may process information under their own privacy policies. We generally do not need or intentionally store your complete card PIN, online-banking password or secret wallet credentials.

We record learning and task activity to deliver content, display progress, determine whether a task was completed, prevent repeated or automated views and calculate eligible rewards.

Records may include the course or video identifier, view date, completion status, earned amount, device, IP address, account ID and related anti-fraud information.

Where you use e-commerce or dropshipping features, information may be processed to list products, place orders, contact customers, arrange fulfilment, provide tracking, handle returns and resolve complaints.

Relevant customer and delivery information may be shared with suppliers, couriers, fulfilment providers and payment partners only to the extent reasonably required to complete the order or resolve a related issue.

Users who receive customer information through the platform must use it only for the relevant order, customer service and lawful record-keeping. It must not be sold, misused or used for unrelated marketing without proper permission.

When a person joins through an affiliate code or link, we may connect the new account and qualifying transaction to the relevant affiliate account.

Affiliate records may include member IDs, referral codes, registration dates, plan details, transaction status, commission amount, reversals and withdrawal history.

An affiliate may be shown limited information needed to understand valid activity, such as a member name, affiliate ID, plan or transaction status. We do not intend to disclose passwords, complete payment credentials or unrelated private account details.

The website may use cookies, PHP sessions, local storage and similar technologies to:

• keep users signed in;
• remember settings and selected plans;
• maintain CAPTCHA and security functions;
• measure website usage and improve performance;
• detect suspicious or automated activity; and
• support advertising or analytics where enabled.

You may control cookies through your browser. Blocking essential cookies may prevent login, registration, account verification or other features from working correctly.

We may share limited information with:

• hosting, email, database, security and technical service providers;
• banks, payment gateways, JazzCash, Easypaisa and withdrawal-processing partners;
• suppliers, couriers and fulfilment providers;
• professional advisers, auditors and support personnel subject to appropriate duties;
• affiliates where needed to calculate or explain a qualifying commission; and
• courts, regulators, tax authorities, law enforcement or another person where disclosure is required or lawfully justified.

We may also disclose information to investigate fraud, protect users, enforce our Terms or respond to an emergency involving safety, security or unlawful activity.

We retain information for as long as reasonably necessary to operate the account, provide services, process transactions, maintain commission and withdrawal records, resolve disputes, prevent fraud and comply with applicable legal, tax and accounting requirements.

Retention periods may differ according to the type of record. For example:

• active account information is retained while the account remains open;
• transaction, withdrawal, affiliate and dispute records may be retained after account closure;
• security logs may be kept for fraud prevention and incident investigation; and
• expired password-reset PIN records may be removed or anonymised when no longer required.

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, accidental loss, misuse and alteration.

• controlled account access and session management;
• verification codes and CAPTCHA controls;
• database access restrictions and server security;
• transaction and withdrawal review;
• activity logging and fraud monitoring; and
• backups and operational security procedures where available.

Subject to applicable law, technical capability and the need to retain lawful records, you may contact us to:

• ask what main categories of information we hold about your account;
• correct inaccurate account or contact information;
• request account closure;
• ask us to review a privacy or security concern;
• opt out of non-essential promotional messages; or
• request deletion of information that is no longer required, where deletion is legally and operationally appropriate.

We may require verification before acting on a request. Some information cannot be deleted immediately where it is needed for transactions, withdrawals, affiliate records, fraud prevention, legal claims or compliance.

The platform is intended for persons who can lawfully create an account and enter into the relevant transaction. Users under 18 should use the platform only with the involvement and permission of a parent or lawful guardian.

A parent or guardian who believes that a child submitted information without proper permission should contact us so that the account and information can be reviewed.

Our website, email, hosting, cloud, analytics or technical providers may operate servers or personnel outside Pakistan. As a result, information may be processed or stored in another country where the provider operates.

We aim to use reputable providers and limit disclosures to what is reasonably required for the relevant service.

The platform may link to payment providers, social media, couriers, suppliers, learning resources or other external services. Their privacy practices are controlled by them, not by Alahmar.

You should review the privacy policy and security practices of an external service before submitting information to it.

We may update this Policy when services, technology, payment methods, security practices or legal requirements change.

The updated version will be posted with a revised “Last updated” date. Where a change materially affects existing users, we may also provide notice through the website, dashboard or registered email address.

Contact us promptly if you believe your account, payment information or personal information has been misused, accessed without permission or handled contrary to this Policy.

Please include your registered email, a clear description of the issue and any relevant date, transaction or screenshot. Do not include your password, one-time PIN or complete financial credentials.

We may investigate the matter using account, transaction, server and security records and may ask you to verify your identity before providing account information.

For privacy questions, correction requests, account closure or security concerns, contact us using the details below.